Amptron Warranties - Feature Image
Quality Lithium Solutions supplied by Amptron, Australia

AMPTRON WARRANTIES

In the unlikely event that a technical issue arises with an AMPTRON product, customers are encouraged to initially contact the AMPTRON Support Team on 1300 543 376 or send an email to support@amptron.com.au for quality first-class product support.

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All warranties are covered under the Australian Consumer Law

AMPTRON® BRANDED BATTERIES

AMPTRON® warrants each AMPTRON® branded battery sold by AMPTRON® or any of its authorised dealers or distributors worldwide, to be free of defects in materials and workmanship (subject to limits, and in normal conditions, as described later in this warranty) from the date of sale for (Generation 1 Series = 4 years). For the (BluEdge Series = 5 years) & for the (ESS Energy Storage Series = 5 Years & Optional 10 Years). The warranty period starts at the time of purchase and is referenced by the invoice date recorded on the AMPTRON® business system. The warranty covers failure due to defects in material or workmanship. Subject to the issues listed below, AMPTRON® will repair or replace the battery and or parts of the battery if the components in question are defective in materials or workmanship. Customers should adhere to all AMPTRON® documentation and product guidelines.

WARRANTY PROCEDURE:
Each AMPTRON battery is designed to operate in accordance with the specifications and in the conditions set out in any datasheet relating to each battery model and limits and constraints which are stated in those specifications and conditions for a battery.

In the unlikely event your battery fails, between AMPTRON® & the claimant, we will arrange a remote assessment to understand the battery performance issues, faults or failure. In the event this assessment does not reset the battery issue, together we will arrange to return the unit to one of our product warranty assessment stations. Once received in our assessment station we will examine the battery to identify the performance issue & determine if the product is repairable. Should our investigation find, the product can be repaired, it will be repaired at no cost and returned to you. If it is not repairable and the issue was caused by a manufacturer defect in materials and workmanship, we will replace the battery at no cost. In some cases, your warranty claim may require special order parts and it can take up to three months for us to source the necessary parts and components.

AMPTRON® is an approved hazmat shipper which is a requirement to ship lithium LiFePO4 batteries. If required, AMPTRON® can assist you to arrange shipping for your battery return to one of our assessment stations.

NOT COVERED BY THIS WARRANTY:
The manufacturer is not obligated to warrant the AMPTRON® battery in question, if defects are related to damages caused by and not adhering to “Industry Best Practice”, abuse, neglect, incorrect wiring in the battery system, or from the following:

  • Improper storage, transport handling or installation & operation. 
  • Loose terminal bolts
  • Corroded hardware 
  • Manufacturer codes tampering or removal 
  • Connection with reverse polarity or other inappropriate connections
  • Physical damage including to a battery’s surface coating or enclosure. 
  • Failure to properly install the battery, in addition to keeping the battery properly charged and maintained
  • Use of incorrect charging devices or discharging loads
  • Breakage from collision, fire or freezing (which includes damage from extreme heat or cold, improper storage, water damage).

Use of the battery for a purpose or in environmental conditions for which it was not designed or sold into or used outside the specified or normal operating ranges for a battery.

Changes in the battery which occur due to climate or other external influences (for example: foreign material contamination, water entry, exposure to extreme heat or cold or to solvents, lightning, connection with reverse polarity or other inappropriate connection, interference from insects and pests and other issues). Use of the battery in a more complex system which does not correctly consider battery design, battery specifications, the impact of other elements of that system. Normal wear and tear. Repairs, alterations, or modifications to the battery (unless done by AMPTRON) 

AMPTRON’s warranty does not cover spent or worn-out batteries or internal tampering. All bolts must be firmly tightened with a torque wrench and not by hand to avoid overheating caused by a loose connection. The warranty does not cover consequential damage or injury, rental, freight, labour, or administrative costs. Warranty replacement or repair will only occur after batteries are returned to one of our assessment stations for assessment and the battery failure is deemed to be a genuine warranty claim.

INDUSTRY BEST PRACTICE:
The Term ‘Industry Best Practice’ relates to how a cross section of professionals within the DC / AC related industries would view what is considered Right or Wrong in a wiring system. It is not an attempt by AMPTRON to void any warranty obligations, however considering a large proportion of product issues are related to installation or system-based problems of some nature, its ensuring that an AMPTRON product is installed and used correctly as originally intended. All AMPTRON products have an installation manual which shows the requirements for installation, with ‘Industry Best Practice’. Installations shall be compliant to relevant standards including but not limited to AS/NZ3001 (Electrical Installation Transportable Structures) and AS/NZ 3004 (Electrical Installation Marinas and Boats)

NON AMPTRON® WARRANTIES:
AMPTRON® authorised dealers and distributors may offer an additional warranty to the Manufacturer’s Limited Warranty. Manufacturer is not responsible for dealer or distributor created warranties or any claims that may arise from said warranties.

WARRANTY DISCLAIMER:
AMPTRON will not be responsible for any expenses related to installation/removal, electrical system tests, battery charging, loss of time or other expenses which should be considered incidental damages, including all shipping charges associated with any third party, contractors, resellers & agents.

PLEASE NOTEFor all product warranty returns the claiming customer is responsible for all return to base shipping costs. Should the product be identified as a genuine warranty repair or replacement after the assessment, AMPTRON will refund all shipping costs associated with the warranty claim paid by the customer. Should the product be identified operational (good working order) and operating within the products specification limits then a product test and assessment service fee of $100.00 excluding GST plus the return shipping costs will be charge back to the claiming customer. As always, our commitment to excellent customer service is our top priority. Please contact us if you have further questions about our warranty and return policy.

AMPTRON® BRANDED BATTERY CHARGERS

AMPTRON® warrants each AMPTRON® branded battery charger sold by AMPTRON® or any of its authorised dealers or distributors worldwide, to be free of defects in materials and workmanship (subject to limits, and in normal conditions, as described later in this warranty) from the date of sale for 2 years. The warranty period starts at the time of purchase and is referenced by the invoice date recorded on the AMPTRON® business system. The warranty covers failure due to defects in material or workmanship. Subject to the issues listed below, AMPTRON® will repair or replace the battery charger and or parts of the battery charger if the components in question are defective in materials or workmanship. Warranties are non-transferable and stay with the original purchaser of our products. Customers should adhere to all AMPTRON® documentation and product guidelines

WARRANTY PROCEDURE:

Each AMPTRON battery charger is designed to operate in accordance with the specifications and in the conditions set out in any datasheet relating to each battery model and limits and constraints which are stated in those specifications and conditions for a battery charger.

In the unlikely event your battery charger fails, between AMPTRON® & the claimant, we will arrange a remote assessment to understand the battery charger performance issue, faults, or failure. In the event this assessment does not reset the battery charger issue, together we will arrange to return the unit to one of our product warranty assessment stations. Once received in our assessment station we will examine the battery charger to identify the performance issue & determine if the product is repairable. Should our investigation find, the product can be repaired, it will be repaired at no cost and returned to you. If it is not repairable and the issue was caused by a manufacturer defect in materials and workmanship, we will replace the battery at no cost. In some cases, your warranty claim may require special order parts and it can take up to three months for us to source the necessary parts and components.

NOT COVERED BY THIS WARRANTY:

The manufacturer is not obligated to warrant the AMPTRON® battery charger in question, if defects are related to damages caused by and not adhering to “Industry Best Practice”, abuse, neglect, incorrect wiring in the battery charge system, or from the following:

  • Improper storage, transport handling or installation & operation. 
  • Loose terminal bolts
  • Corroded hardware 
  • Manufacturer codes tampering or removal 
  • Connection with reverse polarity or other inappropriate connections
  • Physical damage including to a battery charger surface coating or enclosure. 
  • Failure to properly install the battery charger, in addition to keeping the battery charger properly maintained
  • Using or connecting the charger to incorrect battery chemistry and battery types
  • Breakage from collision, fire or freezing (which includes damage from extreme heat or cold, improper storage, water damage).

Use of the battery charger for a purpose or in environmental conditions for which it was not designed or sold into or used outside the specified or normal operating ranges for a battery charger. Changes in the battery charger which occur due to climate or other external influences (for example: foreign material contamination, water entry, exposure to extreme heat or cold or to solvents, lightning, connection with reverse polarity or other inappropriate connection, interference from insects and pests and other issues).

Use of the battery charger in a more complex system which does not correctly consider battery charger design, battery charger specifications, the impact of other elements of that system. Normal wear and tear. Repairs, alterations, or modifications to the battery charger (unless done by AMPTRON)

AMPTRON’s warranty does not cover spent or worn-out batteries, chargers or internal tampering. All battery connection terminations must be firmly tightened with a torque wrench and not by hand to avoid overheating caused by a loose connection. The warranty does not cover consequential damage or injury, rental, freight, labour, or administrative costs. Warranty replacement or repair will only occur after battery chargers are returned to one of our assessment stations for assessment and the battery charger failure is deemed to be a genuine warranty claim.

NON AMPTRON® WARRANTIES:
AMPTRON® authorised dealers and distributors may offer an additional warranty to the Manufacturer’s Limited Warranty. Manufacturer is not responsible for dealer or distributor created warranties or any claims that may arise from said warranties.

WARRANTY DISCLAIMER:

AMPTRON will not be responsible for any expenses related to installation/removal, electrical system tests, battery charging, loss of time or other expenses which should be considered incidental damages, including all shipping charges associated with any third party, contractors, resellers & agents.

INDUSTRY BEST PRACTICE:

The Term ‘Industry Best Practice’ relates to how a cross section of professionals within the DC / AC related industries would view what is considered Right or Wrong in a wiring system. It is not an attempt by AMPTRON to void any warranty obligations, however considering a large proportion of product issues are related to installation or system-based problems of some nature, its ensuring that an AMPTRON product is installed and used correctly as

originally intended. All AMPTRON products have an installation manual which shows the requirements for installation, with ‘Industry Best Practice’. Installations shall be compliant to relevant standards including but not limited to AS/NZ3001 (Electrical Installation Transportable Structures) and AS/NZ 3004 (Electrical Installation Marinas and Boats)

PLEASE NOTEFor all product warranty returns the claiming customer is responsible for all return to base shipping costs. Should the product be identified as a genuine warranty repair or replacement after the assessment, AMPTRON will refund all shipping costs associated with the warranty claim paid by the customer. Should the product be identified operational (good working order) and operating within the products specification limits then a product test and assessment service fee of $100.00 excluding GST plus the return shipping costs will be charge back to the claiming customer. As always, our commitment to excellent customer service is our top priority. Please contact us if you have further questions about our warranty and return policy.

AMPTRON® BRANDED BATTERY MONITORS

AMPTRON® warrants each AMPTRON® branded battery monitor sold by AMPTRON® or any of its authorised dealers or distributors worldwide, to be free of defects in materials and workmanship (subject to limits, and in normal conditions, as described later in this warranty) from the date of sale for 2 years. The warranty period starts at the time of purchase and is referenced by the invoice date recorded on the AMPTRON® business system. The warranty covers failure due to defects in material or workmanship. Subject to the issues listed below, AMPTRON® will repair or replace the battery monitor and or parts of the battery monitor if the components in question are defective in materials or workmanship. Warranties are non-transferable and stay with the original purchaser of our products. Customers should adhere to all AMPTRON® documentation and product guidelines.

WARRANTY PROCEDURE:

Each AMPTRON battery monitor is designed to operate in accordance with the specifications and in the conditions set out in any datasheet relating to each battery model and limits and constraints which are stated in those specifications and conditions for a battery monitor. 

In the unlikely event your battery monitor fails, between AMPTRON® & the claimant, we will arrange a remote assessment to understand the battery monitor performance issue, faults, or failure. In the event this assessment does not reset the battery monitor issue, together we will arrange to return the unit to one of our product warranty assessment stations. Once received in our assessment station we will examine the battery monitor to identify the performance issue & determine if the product is repairable. Should our investigation find, the product can be repaired, it will be repaired at no cost and returned to you. If it is not repairable and the issue was caused by a manufacturer defect in materials and workmanship, we will replace the battery at no cost. In some cases, your warranty claim may require special order parts and it can take up to three months for us to source the necessary parts and components.

NOT COVERED BY THIS WARRANTY:

The manufacturer is not obligated to warrant the AMPTRON® battery monitor in question, if defects are related to damages caused by and not adhering to “Industry Best Practice”, abuse, neglect, incorrect wiring in the battery charge system, or from the following:

  • Improper storage, transport handling or installation & operation. 
  • Loose terminal bolts
  • Corroded hardware 
  • Manufacturer codes tampering or removal 
  • Connection with reverse polarity or other inappropriate connections
  • Physical damage including to a battery monitor surface coating or enclosure. 
  • Failure to properly install the battery monitor, in addition to keeping the battery monitor properly maintained
  • Using or connecting the monitor incorrectly
  • Breakage from collision, fire or freezing (which includes damage from extreme heat or cold, improper storage, water damage).

Use of the battery monitor for a purpose or in environmental conditions for which it was not designed or sold into or used outside the specified or normal operating ranges for a battery monitor.

Changes in the battery monitor which occur due to climate or other external influence (for example: foreign material contamination, water entry, exposure to extreme heat or cold or to solvents, lightning, connection with reverse polarity or other inappropriate connection, interference from insects and pests and other issues).

Use of the battery monitor in a more complex system which does not correctly consider battery monitor design, battery monitor specifications, the impact of other elements of that system. Normal wear and tear. Repairs, alterations, or modifications to the battery monitor (unless done by AMPTRON)

AMPTRON’s warranty does not cover spent or worn-out battery monitors or internal tampering. All battery connection terminations must be firmly tightened with a torque wrench and not by hand to avoid overheating caused by a loose connection. The warranty does not cover consequential damage or injury, rental, freight, labour, or administrative costs. Warranty replacement or repair will only occur after battery monitors are returned to one of our assessment stations for assessment and the battery monitor failure is deemed to be a genuine warranty claim.

NON AMPTRON® WARRANTIES:
AMPTRON® authorised dealers and distributors may offer an additional warranty to the Manufacturer’s Limited Warranty. Manufacturer is not responsible for dealer or distributor created warranties or any claims that may arise from said warranties.

WARRANTY DISCLAIMER:
AMPTRON will not be responsible for any expenses related to installation/removal, electrical system tests, battery charging, loss of time or other expenses which should be considered incidental damages, including all shipping charges associated with any third party, contractors, resellers & agents.

INDUSTRY BEST PRACTISE:

The Term ‘Industry Best Practice’ relates to how a cross section of professionals within the DC / AC related industries would view what is considered Right or Wrong in a wiring system. It is not an attempt by AMPTRON to void any warranty obligations, however considering a large proportion of product issues are related to installation or system-based problems of some nature, its ensuring that an AMPTRON product is installed and used correctly as originally intended. All AMPTRON products have an installation manual which shows the requirements for installation, with ‘Industry Best Practice’. Installations shall be compliant to relevant standards including but not limited to AS/NZ3001 (Electrical Installation Transportable Structures) and AS/NZ 3004 (Electrical Installation Marinas and Boats)

PLEASE NOTEFor all product warranty returns the claiming customer is responsible for all return to base shipping costs. Should the product be identified as a genuine warranty repair or replacement after the assessment, AMPTRON will refund all shipping costs associated with the warranty claim paid by the customer. Should the product be identified operational (good working order) and operating within the products specification limits then a product test and assessment service fee of $100.00 excluding GST plus the return shipping costs will be charge back to the claiming customer. As always, our commitment to excellent customer service is our top priority. Please contact us if you have further questions about our warranty and return policy.

AMPTRON® BRANDED P750 PORTABLE POWER PACK

AMPTRON® warrants each AMPTRON® branded P750 Portable Power Pack sold by AMPTRON® or any of its authorised dealers or distributors worldwide, to be free of defects in materials and workmanship (subject to limits, and in normal conditions, as described later in this warranty) from the date of sale for 2 years. The warranty period starts at the time of purchase and is referenced by the invoice date recorded on the AMPTRON® business system. The warranty covers failure due to defects in material or workmanship. Subject to the issues listed below, AMPTRON® will repair or replace the P750 Portable Power Pack and or parts of the P750 Portable Power Pack if the components in question are defective in materials or workmanship. Warranties are non-transferable and stay with the original purchaser of our products. Customers should adhere to all AMPTRON® documentation and product guidelines.

WARRANTY PROCEDURE:

Each AMPTRON P750 Portable Power Pack is designed to operate in accordance with the specifications and in the conditions set out in any datasheet relating to each battery model and limits and constraints which are stated in those specifications and conditions for a P750 Portable Power Pack.

In the unlikely event your P750 Portable Power Pack fails, between AMPTRON® & the claimant, we will arrange a remote assessment to understand the P750 Portable Power Pack performance issue, faults, or failure. In the event this assessment does not reset the P750 Portable Power Pack issue, together we will arrange to return the unit to one of our product warranty assessment stations. Once received in our assessment station we will examine the P750 Portable Power Pack to identify the performance issue & determine if the product is repairable. Should our investigation find, the product can be repaired, it will be repaired at no cost and returned to you. If it is not repairable and the issue was caused by a manufacturer defect in materials and workmanship, we will replace the battery at no cost. In some cases, your warranty claim may require special order parts and it can take up to three months for us to source the necessary parts and components.

NOT COVERED BY THIS WARRANTY:

The manufacturer is not obligated to warrant the AMPTRON® P750 Portable Power Pack in question, if defects are related to damages caused by and not adhering to “Industry Best Practice”, abuse, neglect, incorrect wiring in the battery charge system, or from the following:

  • Improper storage, transport handling or installation & operation. 
  • Corroded hardware 
  • Manufacturer codes tampering or removal 
  • Connection with reverse polarity or other inappropriate connections
  • Physical damage including to a P750 Portable Power Pack surface coating or enclosure. 
  • Failure to properly install the P750 Portable Power Pack, in addition to keeping the P750 Portable Power Pack properly maintained
  • Using or connecting the P750 Portable Power Pack incorrectly
  • Breakage from collision, fire or freezing (which includes damage from extreme heat or cold, improper storage, water damage).

Use of the P750 Portable Power Pack for a purpose or in environmental conditions for which it was not designed or sold into or used outside the specified or normal operating ranges for a P750 Portable Power Pack. Changes in the P750 Portable Power Pack which occur due to climate or other external influence (for example: foreign material contamination, water entry, exposure to extreme heat or cold or to solvents, lightning, connection with reverse polarity or other inappropriate connection, interference from insects and pests and other issues).

Use of the P750 Portable Power Pack in a more complex system which does not correctly consider P750 Portable Power Pack design, P750 Portable Power Pack specifications, the impact of other elements of that system. Normal wear and tear. Repairs, alterations, or modifications to the P750 Portable Power Pack (unless done by AMPTRON).

AMPTRON’s warranty does not cover spent or worn-out P750 Portable Power Pack or internal tampering. The warranty does not cover consequential damage or injury, rental, freight, labour, or administrative costs. Warranty replacement or repair will only occur after P750 Portable Power Packs are returned to one of our assessment stations for assessment and the P750 Portable Power Pack failure is deemed to be a genuine warranty claim.

NON AMPTRON® WARRANTIES:

AMPTRON® authorised dealers and distributors may offer an additional warranty to the Manufacturer’s Limited Warranty. Manufacturer is not responsible for dealer or distributor created warranties or any claims that may arise from said warranties.

WARRANTY DISCLAIMER:

AMPTRON will not be responsible for any expenses related to installation/removal, electrical system tests, battery charging, loss of time or other expenses which should be considered incidental damages, including all shipping charges associated with any third party, contractors, resellers & agents.

INDUSTRY BEST PRACRISE:

The Term ‘Industry Best Practice’ relates to how a cross section of professionals within the DC / AC related industries would view what is considered Right or Wrong in a wiring system. It is not an attempt by AMPTRON to void any warranty obligations, however considering a large proportion of product issues are related to installation or system-based problems of some nature, its ensuring that an AMPTRON product is installed and used correctly as originally intended. All AMPTRON products have an installation manual which shows the requirements for installation, with ‘Industry Best Practice’. Installations shall be compliant to relevant standards including but not limited to AS/NZ3001 (Electrical Installation Transportable Structures) and AS/NZ 3004 (Electrical Installation Marinas and Boats).

PLEASE NOTEFor all product warranty returns the claiming customer is responsible for all return to base shipping costs. Should the product be identified as a genuine warranty repair or replacement after the assessment, AMPTRON will refund all shipping costs associated with the warranty claim paid by the customer. Should the product be identified operational (good working order) and operating within the products specification limits then a product test and assessment service fee of $100.00 excluding GST plus the return shipping costs will be charge back to the claiming customer. As always, our commitment to excellent customer service is our top priority. Please contact us if you have further questions about our warranty and return policy.

AMPTRON® BRANDED SOLAR CONTROLLERS

AMPTRON® warrants each AMPTRON® branded Solar Controller sold by AMPTRON® or any of its authorised dealers or distributors worldwide, to be free of defects in materials and workmanship (subject to limits, and in normal conditions, as described later in this warranty) from the date of sale for 2 years. The warranty period starts at the time of purchase and is referenced by the invoice date recorded on the AMPTRON® business system. The warranty covers failure due to defects in material or workmanship. Subject to the issues listed below, AMPTRON® will repair or replace the Solar Controller and or parts of the Solar Controller if the components in question are defective in materials or workmanship. Warranties are non-transferable and stay with the original purchaser of our products. Customers should adhere to all AMPTRON® documentation and product guidelines.

WARRANTY PROCEDURE:

Each AMPTRON Solar Controller is designed to operate in accordance with the specifications and in the conditions set out in any datasheet relating to each battery model and limits and constraints which are stated in those specifications and conditions for a Solar Controller. 

In the unlikely event your Solar Controller fails, between AMPTRON® & the claimant, we will arrange a remote assessment to understand the Solar Controller performance issue, faults, or failure. In the event this assessment does not reset the Solar Controller issue, together we will arrange to return the unit to one of our product warranty assessment stations. Once received in our assessment station we will examine the Solar Controller to identify the performance issue & determine if the product is repairable. Should our investigation find, the product can be repaired, it will be repaired at no cost and returned to you. If it is not repairable and the issue was caused by a manufacturer defect in materials and workmanship, we will replace the battery at no cost. In some cases, your warranty claim may require special order parts and it can take up to three months for us to source the necessary parts and components.

NOT COVERED BY THIS WARRANTY:

The manufacturer is not obligated to warrant the AMPTRON® Solar Controller in question, if defects are related to damages caused by and not adhering to “Industry Best Practice”, abuse, neglect, incorrect wiring in the battery charge system, or from the following:

  • Improper storage, transport handling or installation & operation. 
  • Corroded hardware 
  • Manufacturer codes tampering or removal 
  • Connection with reverse polarity or other inappropriate connections
  • Physical damage including to a Solar Controller surface coating or enclosure. 
  • Failure to properly install the Solar Controller, in addition to keeping the Solar Controller properly maintained
  • Using or connecting the Solar Controller incorrectly
  • Breakage from collision, fire or freezing (which includes damage from extreme heat or cold, improper storage, water damage).

Use of the Solar Controller for a purpose or in environmental conditions for which it was not designed or sold into or used outside the specified or normal operating ranges for a Solar Controller. Changes in the Solar Controller which occur due to climate or other external influence (for example: foreign material contamination, water entry, exposure to extreme heat or cold or to solvents, lightning, connection with reverse polarity or other inappropriate connection, interference from insects and pests and other issues).

Use of the Solar Controller in a more complex system which does not correctly consider Solar Controller design, Solar Controller specifications, the impact of other elements of that system. Normal wear and tear. Repairs, alterations, or modifications to the Solar Controller (unless done by AMPTRON).

AMPTRON’s warranty does not cover spent or worn-out Solar Controller or internal tampering. The warranty does not cover consequential damage or injury, rental, freight, labour, or administrative costs. Warranty replacement or repair will only occur after Solar Controller is returned to one of our assessment stations for assessment and the Solar Controller failure is deemed to be a genuine warranty claim.

NON AMPTRON® WARRANTIES:

AMPTRON® authorised dealers and distributors may offer an additional warranty to the Manufacturer’s Limited Warranty. Manufacturer is not responsible for dealer or distributor created warranties or any claims that may arise from said warranties.

WARRANTY DISCLAIMER:

AMPTRON will not be responsible for any expenses related to installation/removal, electrical system tests, battery charging, loss of time or other expenses which should be considered incidental damages, including all shipping charges associated with any third party, contractors, resellers & agents.

INDUSTRY BEST PRACTISE:

The Term ‘Industry Best Practice’ relates to how a cross section of professionals within the DC / AC related industries would view what is considered Right or Wrong in a wiring system. It is not an attempt by AMPTRON to void any warranty obligations, however considering a large proportion of product issues are related to installation or system-based problems of some nature, its ensuring that an AMPTRON product is installed and used correctly as originally intended. All AMPTRON products have an installation manual which shows the requirements for installation, with ‘Industry Best Practice’. Installations shall be compliant to relevant standards including but not limited to AS/NZ3001 (Electrical Installation Transportable Structures) and AS/NZ 3004 (Electrical Installation Marinas and Boats).

PLEASE NOTEFor all product warranty returns the claiming customer is responsible for all return to base shipping costs. Should the product be identified as a genuine warranty repair or replacement after the assessment, AMPTRON will refund all shipping costs associated with the warranty claim paid by the customer. Should the product be identified operational (good working order) and operating within the products specification limits then a product test and assessment service fee of $100.00 excluding GST plus the return shipping costs will be charge back to the claiming customer. As always, our commitment to excellent customer service is our top priority. Please contact us if you have further questions about our warranty and return policy.

AMPTRON® BRANDED SOLAR PANELS

AMPTRON® warrants each AMPTRON® branded solar panels sold by AMPTRON® or any of its authorised dealers or distributors worldwide, to be free of defects from the date of sale for 2 years. Further to this, AMPTRON® also warrants the solar cells if the power output is less than 80% of Peak Power under standard test conditions within 20 years of the date of purchase. The warranty period starts at the time of purchase and is referenced by the invoice date recorded on the AMPTRON® business system. The warranty covers failure due to defects in material or workmanship. Subject to the issues listed below, AMPTRON® will repair or replace the Solar Panel and or parts of the Solar Panel if the components in question are defective in materials or workmanship. Warranties are non-transferable and stay with the original purchaser of our products. Customers should adhere to all AMPTRON® documentation and product guidelines

WARRANTY PROCEDURE:

Each AMPTRON Solar Panel is designed to operate in accordance with the specifications and in the conditions set out in any datasheet relating to each battery model and limits and constraints which are stated in those specifications and conditions for a Solar Panel.

In the unlikely event your Solar Panel fails, between AMPTRON® & the claimant, we will arrange a remote assessment to understand the Solar Panel performance issue, faults, or failure. In the event this assessment does not reset the Solar Panel issue, together we will arrange to return the unit to one of our product warranty assessment stations. Once received in our assessment station we will examine the Solar Panel to identify the performance issue & determine if the product is repairable. Should our investigation find, the product can be repaired, it will be repaired at no cost and returned to you. If it is not repairable and the issue was caused by a manufacturer defect in materials and workmanship, we will replace the battery at no cost. In some cases, your warranty claim may require special order parts and it can take up to three months for us to source the necessary parts and components.

NOT COVERED BY THIS WARRANTY:

The manufacturer is not obligated to warrant the AMPTRON® Solar Panel in question, if defects are related to damages caused by and not adhering to “Industry Best Practice”, abuse, neglect, incorrect wiring in the battery charge system, or from the following:

  • Improper storage, transport handling or installation & operation. 
  • Corroded hardware 
  • Manufacturer codes tampering or removal 
  • Connection with reverse polarity or other inappropriate connections
  • Physical damage to a Solar Panel surface coating or enclosure. 
  • Failure to properly install the Solar Panel, in addition to keeping the Solar Panel properly maintained
  • Using or connecting the Solar Panel incorrectly
  • Breakage from collision, fire or freezing (which includes damage from extreme heat or cold, improper storage, water damage).

Use of the Solar Panel for a purpose or in environmental conditions for which it was not designed or sold into or used outside the specified or normal operating ranges for a Solar Panel. Changes in the Solar Panel which occur due to climate or other external influence (for example: foreign material contamination, water entry, exposure to extreme heat or cold or to solvents, lightning, connection with reverse polarity or other inappropriate connection, interference from insects and pests and other issues).

Use of the Solar Panel in a more complex system which does not correctly consider Solar Panel design, Solar Panel specifications, the impact of other elements of that system. Normal wear and tear. Repairs, alterations, or modifications to the Solar Panel (unless done by AMPTRON).

AMPTRON’s warranty does not cover spent or worn-out Solar Panels or internal tampering. The warranty does not cover consequential damage or injury, rental, freight, labour, or administrative costs. Warranty replacement or repair will only occur after the Solar Panel is returned to one of our assessment stations for assessment and the Solar Panel failure is deemed to be a genuine warranty claim.

NON AMPTRON® WARRANTIES:

AMPTRON® authorised dealers and distributors may offer an additional warranty to the Manufacturer’s Limited Warranty. Manufacturer is not responsible for dealer or distributor created warranties or any claims that may arise from said warranties.

WARRANTY DISCLAIMER:

AMPTRON will not be responsible for any expenses related to installation/removal, electrical system tests, battery charging, loss of time or other expenses which should be considered incidental damages, including all shipping charges associated with any third party, contractors, resellers & agents.

INDUSTRY BEST PRACTISE:

The Term ‘Industry Best Practice’ relates to how a cross section of professionals within the DC / AC related industries would view what is considered Right or Wrong in a wiring system. It is not an attempt by AMPTRON to void any warranty obligations, however considering a large proportion of product issues are related to installation or system-based problems of some nature, its ensuring that an AMPTRON product is installed and used correctly as originally intended. All AMPTRON products have an installation manual which shows the requirements for installation, with ‘Industry Best Practice’. Installations shall be compliant to relevant standards including but not limited to AS/NZ3001 (Electrical Installation Transportable Structures) and AS/NZ 3004 (Electrical Installation Marinas and Boats).

PLEASE NOTEFor all product warranty returns the claiming customer is responsible for all return to base shipping costs. Should the product be identified as a genuine warranty repair or replacement after the assessment, AMPTRON will refund all shipping costs associated with the warranty claim paid by the customer. Should the product be identified operational (good working order) and operating within the products specification limits then a product test and assessment service fee of $100.00 excluding GST plus the return shipping costs will be charge back to the claiming customer. As always, our commitment to excellent customer service is our top priority. Please contact us if you have further questions about our warranty and return policy.

AMPTRON® BRANDED SOLAR BLANKETS

AMPTRON® warrants each AMPTRON® branded solar blanket sold by AMPTRON® or any of its authorised dealers or distributors worldwide, to be free of defects from the date of sale for 2 years. Further to this, AMPTRON® also warrants the solar cells if the power output is less than 80% of Peak Power under standard test conditions within 10 years of the date of purchase. The warranty period starts at the time of purchase and is referenced by the invoice date recorded on the AMPTRON® business system. The warranty covers failure due to defects in material or workmanship. Subject to the issues listed below, AMPTRON® will repair or replace the Solar Blanket and or parts of the Solar Blanket if the components in question are defective in materials or workmanship. Warranties are non-transferable and stay with the original purchaser of our products. Customers should adhere to all AMPTRON® documentation and product guidelines

WARRANTY PROCEDURE:

Each AMPTRON Solar Blanket is designed to operate in accordance with the specifications and in the conditions set out in any datasheet relating to each battery model and limits and constraints which are stated in those specifications and conditions for a Solar Blanket.

In the unlikely event your Solar Blanket fails, between AMPTRON® & the claimant, we will arrange a remote assessment to understand the Solar Blanket performance issue, faults, or failure. In the event this assessment does not reset the Solar Blanket issue, together we will arrange to return the unit to one of our product warranty assessment stations. Once received in our assessment station we will examine the Solar Blanket to identify the performance issue & determine if the product is repairable. Should our investigation find, the product can be repaired, it will be repaired at no cost and returned to you. If it is not repairable and the issue was caused by a manufacturer defect in materials and workmanship, we will replace the battery at no cost. In some cases, your warranty claim may require special order parts and it can take up to three months for us to source the necessary parts and components.

NOT COVERED BY THIS WARRANTY:

The manufacturer is not obligated to warrant the AMPTRON® Solar Blanket in question, if defects are related to damages caused by and not adhering to “Industry Best Practice”, abuse, neglect, incorrect wiring in the battery charge system, or from the following:

  • Improper storage, transport handling or installation & operation. 
  • Corroded hardware 
  • Manufacturer codes tampering or removal 
  • Connection with reverse polarity or other inappropriate connections
  • Physical damage to a Solar Blanket surface coating or enclosure. 
  • Failure to properly install the Solar Blanket, in addition to keeping the Solar Blanket properly maintained
  • Using or connecting the Solar Blanket incorrectly
  • Breakage from collision, fire or freezing (which includes damage from extreme heat or cold, improper storage, water damage).

Use of the Solar Blanket for a purpose or in environmental conditions for which it was not designed or sold into or used outside the specified or normal operating ranges for a Solar Blanket. Changes in the Solar Blanket which occur due to climate or other external influence (for example: foreign material contamination, water entry, exposure to extreme heat or cold or to solvents, lightning, connection with reverse polarity or other inappropriate connection, interference from insects and pests and other issues).

Use of the Solar Blanket in a more complex system which does not correctly consider Solar Blanket design, Solar Blanket specifications, the impact of other elements of that system. Normal wear and tear. Repairs, alterations, or modifications to the Solar Blanket (unless done by AMPTRON).

AMPTRON’s warranty does not cover spent or worn-out Solar Blanket or internal tampering. The warranty does not cover consequential damage or injury, rental, freight, labour, or administrative costs. Warranty replacement or repair will only occur after the Solar Blanket is returned to one of our assessment stations for assessment and the Solar Blanket failure is deemed to be a genuine warranty claim.

NON AMPTRON® WARRANTIES:

AMPTRON® authorised dealers and distributors may offer an additional warranty to the Manufacturer’s Limited Warranty. Manufacturer is not responsible for dealer or distributor created warranties or any claims that may arise from said warranties.

WARRANTY DISCLAIMER:

AMPTRON will not be responsible for any expenses related to installation/removal, electrical system tests, battery charging, loss of time or other expenses which should be considered incidental damages, including all shipping charges associated with any third party, contractors, resellers & agents.

INDUSTRY BEST PRACTISE:

The Term ‘Industry Best Practice’ relates to how a cross section of professionals within the DC / AC related industries would view what is considered Right or Wrong in a wiring system. It is not an attempt by AMPTRON to void any warranty obligations, however considering a large proportion of product issues are related to installation or system-based problems of some nature, its ensuring that an AMPTRON product is installed and used correctly as originally intended. All AMPTRON products have an installation manual which shows the requirements for installation, with ‘Industry Best Practice’. Installations shall be compliant to relevant standards including but not limited to AS/NZ3001 (Electrical Installation Transportable Structures) and AS/NZ 3004 (Electrical Installation Marinas and Boats).

PLEASE NOTEFor all product warranty returns the claiming customer is responsible for all return to base shipping costs. Should the product be identified as a genuine warranty repair or replacement after the assessment, AMPTRON will refund all shipping costs associated with the warranty claim paid by the customer. Should the product be identified operational (good working order) and operating within the products specification limits then a product test and assessment service fee of $100.00 excluding GST plus the return shipping costs will be charge back to the claiming customer. As always, our commitment to excellent customer service is our top priority. Please contact us if you have further questions about our warranty and return policy.

ECOFLOW PRODUCTS

WARRANTY POLICY:

Manufactures, suppliers, or publishers other than au.ecoflow.com , may provide their own warranties to you. Please contact them for further information. 

Please note that the warranty period may vary according to local laws and regulations. Some countries, states, and provinces do not allow limitations on how long an implied warranty may last, so the limitation described above may not apply to you. You may have other rights from state to state, province, or country.

DO NOT USE YOUR PRODUCTS UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY. All EcoFlow products purchased on au.ecoflow.com come with a limited warranty, as shown below. BY USING ECOFLOW PRODUCTS, YOU AGREE TO BE BOUND BY THE TERMS OF THE ECOFLOW LIMITED WARRANTY.

We provide a limited warranty for purchases on au.ecoflow.com. The warranty period is measured starting on the date the original consumer purchaser received the products.

WARRANTY TIMELINE:
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ITEM WARRANTY PERIOD (refers to months unless specified)
DELTA Max (1600/2000) DELTA Max Smart Extra Battery 24+12 (Registration for warranty extension)
DELTA Pro DELTA Pro Smart Extra Battery 24+36 (Registration for warranty extension)
RIVER 2 mini / RIVER 2 Max / RIVER 2 Pro 5 Years
Solar Panel:
400W / 220W / 160W / 110W
12
400W Rigid Solar Panel 10 years
100W Rigid Solar Panel 5 years
100W Flexible Solar Panel 36
Wave Portable Air Conditioner Wave Add-On Battery 12
Accessories 12
Smart Generator 12
Power Hub Power Kits Console 2kWh/5kWh LFP Battery 5 years

 

WARRANTY EXTENSION:

You can extend the warranty for products purchased between January 1, 2022, and August 31, 2022, by registering on the official website on or before October 15, 2022.

Warranty cannot be extended for products purchased before January 1, 2022.

Customers who have purchased products on or after September 1, 2022 will enjoy the warranty period (with warranty extension) listed in the table above. Customers are advised to complete registration as early as possible.

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EXCLUSIONS AND LIMITATIONS:

This warranty does not apply:

  • Non-quality related issues;
  • Purchases without valid proof of purchase;
  • Items that have been refunded;
  • Items that have expired their warranty period;
  • Any defects or damages caused by misuse of products, unauthorized modification, disassembly, or operation not in accordance with the official instructions or manuals;
  • Any defects or damages caused by exposure to excessive heat, liquids, or other external causes;
  • Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
  • Lost or stolen products;
  • Free products.

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CROSS-REGIONAL ADFTER-SALES SERVICE

  • Ecoflow does not provide global warranty with respect to products, and warranty service can only be obtained at a designated EcoFlow repair center.
  • To repair the product in a EcoFlow repair center when the product was purchased in another region, depending on part availability, customers can obtain cross-regional repair service at an additional charge. (Some products do not support cross-regional repair even if the customer is willing to pay the service. For more details, please contact EcoFlow Support.)
  • Cross-regional replacement service is not available for different versions of the same product.
  • The customer will need to bear customs duties, taxes, customs clearance, and other costs incurred due to cross-regional repair, regardless of whether it is the warranty repair service or paid repair service provided.

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VALID PROOF OF PURCHASE:

  • A purchase order number made through au.ecoflow.com; Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.

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WARRANTY REGISTRATION:

Register your warranty at https://www.ecoflow.com/au/support/warranty 

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RETURN MATERIAL AUTHORIZATION (RMA) PROCESS:

Contact EcoFlow Customer Service Team at support.au@ecoflow.com or +1 (800)-368-8604 (this number supports English service only. International charges apply if calling from outside of the US).

If your item is eligible for an EcoFlow Warranty, you will receive a prepaid shipping label. Please follow the instructions provided by EcoFlow Support to properly pack the products and return them safely.

Please note that we can only provide return shipping labels for return packages in Australia. For returns in other countries and areas, please contact EcoFlow Support at support.au@ecoflow.com for more details.

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REPLACEMENT:

In case of replacement, delivery of the replacement item will be arranged within 15 business days (subject to changes caused by force majeure) after confirming that the defective item has been received at our warehouse. The final resolution is subject to the availability of the replacement items.

The replacement warranty will be covered by a period equal to the remaining warranty period of the original item.